Preguntas Frecuentes
¿Tiene preguntas? Tenemos las respuestas. Aquí encontrará todo lo que necesita saber sobre nuestros tratamientos, el proceso de pedido, el envío y las políticas, para que pueda avanzar con confianza.
Cómo Empezar y Viajar
¿Cómo empiezo?
Obtenga su consulta o complete el formulario de admisión y realice su pedido en línea; lo guiaremos en cada paso del proceso.
¿Son personalizados los tratamientos?
Sí. Cada protocolo se adapta a tus necesidades, objetivos y evaluación.
¿Hay supervisión profesional?
Sí. Todos los tratamientos se proporcionan bajo supervisión profesional.
¿Qué puedo esperar después de comprar mi producto?
Después de completar el cuestionario de admisión, un profesional revisará cuidadosamente su información. Si el tratamiento es apropiado, su pedido se procesará con la información de pago proporcionada y su receta será aprobada y enviada a nuestra farmacia asociada. Una vez que esté surtida, su medicamento será entregado directamente en la puerta de su casa.
¿Me darán la receta para llevarla a mi farmacia?
No. Todas las recetas son generadas por Olympia Pharmacy & Alpha Bio Med y tramitadas a través de nuestros socios farmacéuticos de venta por correo.
¿Qué ocurre si tengo preguntas o inquietudes sobre el medicamento o la dosis recetada?
Hay varias formas de comunicarse con nosotros.
Como paciente, recibirá comunicaciones por correo electrónico y SMS a las que podrá responder. También puede comunicarse con nuestro equipo de soporte por correo electrónico aquí y revisaremos su inquietud y le responderemos dentro de 24 a 48 horas.
Envío
¿Cuánto tarda el envío?
El envío tarda de 1 a 3 días hábiles, según la opción seleccionada.
Consulta nuestra política de envío completa aquí.
¿Los productos requieren refrigeración?
Algunos sí. Ciertos tratamientos deben manejarse y recibirse en frío. Para ello, contamos con un embalaje con temperatura controlada.
When does an additional shipping fee apply?
Shipping is not automatically included with individual wellness injections, wellness injection packages, vitamin or wellness vials, or peptide orders.If the patient chooses shipping instead of studio pickup, an additional shipping fee will apply. The exact cost will be provided before the order is completed.
How long does it take to get my treatment?
Once the patient has been approved, the corresponding payment is completed and the prescription is sent to the pharmacy, the estimated processing time and shipping is generally 3 to 5 working days.
However, this is an estimate and not a guaranteed delivery date.
Some pharmacies can process and ship much faster, while others may require more time.
The timeframe may vary depending on:
•The pharmacy that dispenses the treatment
•The medicine or treatment
•The state where the patient is located
•The shipping destination
•The shipping method
•Prescription processing time
•Weekends or public holidays
•Pharmacy processing volume
Can I receive my treatment in the studio?
When the treatment and corresponding pharmacy allow this modality, we can also coordinate pickup at The Edit Haus.
The available fulfillment options will be explained to the patient before completing their treatment.
What happens if my medicine needs refrigeration?
When a medication requires temperature control, the dispensing pharmacy is responsible for using the appropriate packaging and shipping method for that medication.
The patient must follow the storage instructions received with their treatment immediately after receiving it.
Reembolsos
¿Ofrecen reembolsos?
Todas las ventas son finales. No se admiten reembolsos ni cambios.
Puedes leer nuestra Política de Reembolso completa aquí.
What happens with the $49 if I am approved?
If you are medically approved and decide to continue with the presented program, the $49 for the evaluation will be added to the total cost of the program.
For example:
If the complete program presented has a total cost of $300 and you paid $49 for the evaluation, after being approved you would only pay the remaining balance of $251.
What happens to the evaluation fee if I am not approved?
The medical evaluation fee is not refundable if the provider determines that the patient is not eligible for treatment.
The payment covers the medical evaluation carried out, regardless of the approval result.
What happens if my evaluation requires additional revision?
The fact that an evaluation requires additional information or is sent for additional review does not automatically mean that it has been declined.
In some cases, documents, clinical information or laboratories may be requested before making a final decision.
The original evaluation fee remains non-refundable.
Are treatment payments refundable?
Once an approved treatment or prescription has been sent for processing and fulfillment by the pharmacy, the payment for the treatment is final and non-refundable.
Due to the nature of prescription medicines and their storage, security and dispensing requirements, these products can also be handled as a traditional retail return.
What do I do if I have a problem with my shipping?
If there is a problem with the received shipment, such as damage during transportation, an incorrect item or any situation related to delivery, the patient must communicate with The Edit Haus as soon as possible.
We can help you determine the next corresponding step with the dispensing pharmacy.
ASSESSMENTS + LABORATORIES
Do I need laboratories to schedule my evaluation?
No. Having recent laboratories is not a mandatory requirement to initially schedule a medical evaluation.
The patient can complete his evaluation without recent results available.
Can I include recent laboratories in my evaluation?
Yes. If you have new laboratories and want them to be available for clinical review, you can notify us and our team will tell you how to provide them.
Can the provider request laboratories after my evaluation?
Yes.
Depending on the patient's medical history, existing conditions, medications or information identified during the evaluation, the provider may recommend or request laboratories or additional clinical documentation before making a final decision.
What happens if I require an additional review?
Some cases may require additional review before a final decision can be made.
If additional information, medical documentation or specific laboratories are needed, The Edit Haus will communicate with the patient to explain the next steps.
What options do I have if I need to perform labs?
If laboratories are subsequently recommended or required, the patient can:
1. Use your primary/insurance doctor
Request the corresponding laboratories through your Primary Care Provider and use your insurance when this option is available.
2. Use our cash-pay lab options
We can offer access to different laboratory panels through our program with Fullscript and your laboratory network.